State Farm® Insurance Agent Shawn Higgins

"I have been with State Farm Insurance for more than 40 years. I have lived in 4 different cities and dealt with 4 different agents. Over the years, I have received quotes from other insurance companies, but State Farm has always been competitive and agents were helpful. But working with State Farm lately has changed. It started 6 months ago when a condo policy doubled in price with no claims against it. I then started checking my other State Farm policies vs. competition. A couple months ago, I switched our 3 automobiles because the competitor’s rate was half vs. State Farm. This was after we received a large double-digit increase in homeowners insurance, but Joe, our agent’s assistant, was helpful and did a great job in getting the policy’s cost reduced. After switching auto, we received a significant price increase regarding our umbrella liability policy. We had just paid the policy, then received an endorsement premium, an extra charge for the umbrella policy I believe because we dropped auto insurance. Our umbrella liability policy quadrupled vs. the previous year! My wife and I heard nothing from Shawn, the agent, during this process. We do not understand why. I have been told that State Farm agents have no control regarding pricing, but you would think the agent would be in contact, especially after we spent close to $25,000 each year in recent years for our State Farm insurance policies. In addition, with such large policy increases lately, what is the rationale? What is the explanation? Why not a bundle discount? Why no communication from our agent? After 40+ years of doing business with State Farm Insurance, we have dropped all of our Indiana policies and moved onto other insurance carriers."

"I mentioned to friends that I wanted to explore new insurance for my home and auto. Joe was recommended and I couldn't be happier! He reviewed my current policies and made recommendations for new policies. He was informative and knowledgeable and answered all my questions, some more than once. As a widow, this was the first time I was making these decisions on my own so I told him I really needed to think about it. No pressure! I told him we would touch base the following week. I took that time and spoke with some family members who were also impressed with what he proposed for me. Needless to say he now has my home and auto policies. He also gained my sons auto and renters and my brother is going to reach out to him about his home & auto."

"John, quickly understood my requirement and resolved issue quickly. Great service."

"Switched over recently from a different company. After my information was inputted incorrectly by another Agent, John was a huge help troubleshooting the issue at a fast pace and he kept a friendly demeanor while doing so. 4 stars only cause ya asked twice for me to pay my bill over the phone before trying to solve my problem. When once solved, I was able to pay it myself. But a huge help all in all."

"Insurance is good rates"

"Really appreciate working with Joe and all the folks at this agency. I was seeking another company after things got "progressively" worse with my previous insurer. Joe helped readjust some alternative facts being communicated to me by them related to a deer jumping in front of my vehicle. We now have four households with auto and home insurance with this firm. I highly recommend giving them a call."

"Garek was so helpful with my switch to State Farm. He checked in with me to make sure the switch went smoothly and explained the coverage and what of the coverages were available to me. He was more prompt to respond than my previous insurance company. I highly recommend you reach out to Garek Ferguson!"

"I got to talk to my amazing agent Garrett, and he was very kind and respectful or very down-to-earth guy. And he helped me through the insurance process and everything and they're just straight amazing people at State farm and they very much keep you guys close in the tight knit family so I greatly encourage you guys to trust these guys."

"Garek is always so helpful and knowledgeable. They always get back to me quickly."

"Did a great job helping me figure out my policy. Highly recommended"

"Excellent service, provided very good informztion"

"Joe has been very responsive. If he doesn't know an answer, he does the digging and follows up."

"Joe Richards was absolutely great to work with. He is extremely knowledgeable and personable. Joe answered all of my questions and ensured a quick & smooth process from start to finish. I highly recommend Joe for your insurance needs!"

"Garek is very professional and easy to understand. He is a good dude. At this point I am thinking about switching all my insurance needs over to State Farm."

"Garek was a delight to work with. He was professional, friendly, knowledgeable, answering all my questions and getting me set up with the insurance that I needed."

"We transitioned to State Farm from another, smaller insurance carrier, and Joe was very helpful in helping me understand how their policy works, what the options are, how to improve the premium, etc. He made the transition easy!"

"Joe was super helpful in getting me covered with condo insurance. He very quick to respond and was a huge help answering any questions I had since it was my first time ever getting any type of homeowner’s insurance. Would recommend him and State Farm."

"I had Joe recommended to me through family members and haven't regretted it for a second. He helped me find steep savings on my auto insurance and made the signup so easy I was done within 20 minutes and had new ID cards in my email within 5 minutes after that. When I changed titles on vehicles he got back to me within an hour of me panic calling for an updated auto policy right before my appointment. Every time I've had a question, he's had a thorough answer and always follows through. 10/10, no notes."

"We have been with State Farm for over 60 years. We’ve had a few different agents for one reason or another. When our agent retired, I immediately reached out to Shawn Higgins. His team is very knowledgeable, trustworthy and responsive. One of Shawn’s team members, Joe, has been my go to. He knows the business inside/out and, consequently, I trust him and we have developed a great relationship. He understands what good customer service is and goes above and beyond with every interaction. Joe has always answered my questions in a very honest and professional way. He takes time to explain “the why” not just “I don’t know. that’s just SF’s policy”. As a customer, if I know “the why” then I can better understand the change. Whether I have a question, need to file a claim or pay my premium, I know Joe will handle it properly from beginning to end, including a confirmation email or phone call letting me know everything’s done. I don’t have to worry when Joe is handling things because he is thorough, and I know it will be done right. He is also excellent about giving me a heads up about any mail that may be coming my way from State Farm. He’s also good about reminding me of upcoming premium payments. I appreciate Joe so much and am grateful that he is part of Shawn Higgins Stare Farm Agency. Joe cares. Joe makes the insurance world a better place. Every office needs a Joe!"

"Joe made the process of switching insurance companies seamless and easy. He was extremely helpful, patient when answering my questions and not pushy whatsoever. Highly recommend!"

"Very patient and professional. Glad to have him to work with. He is an asset."

"Garek Ferguson was very helpful and professional. He cares and understands my insurance needs."

"Everything was handled super quickly and professionally. Joe did a great job at getting me everything I needed and explained everything perfectly."

"Garek was very professional, and even went out of his way for me, by emailing my apartment complex, to show proof that I had insurance, when I couldn't get in touch with them. I really appreciated that."

"Joe is very helpful, attentive, and patient. He always goes above and beyond when I need things done."