State Farm® Insurance Agent Shawn Higgins

"Garek was very helpful with getting me affordable rates. Seemed very understanding."

"Shawn Higgins State Farm continues to blow me away with their customer service. Joe and John continue to set the bar for kind, quick, and knowledgeable service. They always get me exactly what I need. Thank you, gents. Keep up the good work!"

"I love all the guys that work at Shawn Higgins State Farm. They’re always very friendly and helpful. When I call they know who I am and what I need to have done. I have been working with them for many years and they have always provided excellent customer service to me."

"Joe was very helpful and fast. He was awesome."

"John is a knowledgeable and personable agent that I have complete confidence for my insurance."

"Joe has been one of the coolest guys over the phone ran all the numbers with me and even had casual talk while still remaining professional and very helpful making sure I know everything about my policies has really pushed to let me know that State Farm try to lower rates every couple months and and even helped me with my life insurance policy huge thank you to Joe ur the best big dawg and the life insurance plan is very affordable"

"It's always a pleasure working with John Owen!"

"John and Garrett took care of my new policy and saved me a decent amount of money compared to my old policy. Both were very helpful, friendly, and got me more coverage for less money! 10/10 recommend!"

"Garek with Shawn Higgins State Farm’s office, is always attentive, helpful and professional. Thank you."

"I have been with State Farm Insurance for more than 40 years. I have lived in 4 different cities and dealt with 4 different agents. Over the years, I have received quotes from other insurance companies, but State Farm has always been competitive and agents were helpful.

But working with State Farm lately has changed. It started 6 months ago when a condo policy doubled in price with no claims against it. I then started checking my other State Farm policies vs. competition. A couple months ago, I switched our 3 automobiles because the competitor’s rate was half vs. State Farm. This was after we received a large double-digit increase in homeowners insurance, but Joe, our agent’s assistant, was helpful and did a great job in getting the policy’s cost reduced.

After switching auto, we received a significant price increase regarding our umbrella liability policy. We had just paid the policy, then received an endorsement premium, an extra charge for the umbrella policy I believe because we dropped auto insurance. Our umbrella liability policy quadrupled vs. the previous year!

My wife and I heard nothing from Shawn, the agent, during this process. We do not understand why. I have been told that State Farm agents have no control regarding pricing, but you would think the agent would be in contact, especially after we spent close to $25,000 each year in recent years for our State Farm insurance policies. In addition, with such large policy increases lately, what is the rationale? What is the explanation? Why not a bundle discount? Why no communication from our agent?
After 40+ years of doing business with State Farm Insurance, we have dropped all of our Indiana policies and moved onto other insurance carriers."

"John did a wonderful job of helping me with my car insurance today!"

"John helped me today. The staff there is awesome Garek is usually who I work with and he is amazing. John is just as good."

"Easy to work with and resolve my insurance changes over the phone."

"I've had a great experience with State Farm. Shawn and John have always addressed any questions I've had.
Highly recommend!"

"Joe was great when it came to setting up renters insurance!"

"I've recently had auto billing issues where my monthly payment failed off a new debit card. John was instrumental with helping me resolve these last month. Then we had a recurrence where the payment failed a second time. Once again John stepped in and got the matter resolved. He's got excellent customer service skills, great communication and very patient. Please thank him for me for a job very well done."

"Worked with Joe to start new auto coverage. He was very professional and helpful!"

"Garek is a very personable young man! Garek got my auto insurance taken care of in record time.Thanks for your help and savvy."

"I seriously doubted that State Farm would be lower than Progressive but they were by almost $200.
I thought it would be time consuming changing from one to another and it got done in maybe 45 minutes. (And I was quoted with 3 vehicles, 5 potential drivers, & a slightly different living situation, car ownership & payment arrangements.)
Both John and Joe were great. John was adamant with my mom he could beat Progressive & kept trying. I’m glad he did. Joe did the actual quote but it was a smooth transition. Joe was awesome, informative, one thing I remember is I asked a question but it wasn’t coming out clearly so I said never mind. Joe responded, “no, what we’re asking?” I do the same thing and it’s bc I really want to know the question and so did he. We switched car insurance that day. Thank you John and Joe. (And Derrick who answered when I called back for a quick question.)
Thanks guys!"

"I am very pleased with the service I received and the communication."

"Very nice & professional"

"It is a pleasure working with John. He is very patient and professional. I was in dire need of help today and needed what I think was an inordinate amount of time and intervention with another State Farm office. John provided the help I needed, and did not rush. Each time I have interacted with with John ended in my receiving excellent service."

"Joe was amazing ,helped me switch plans quick and easy ,answering all my questions along the way"

"I have been dealing with the matters of my husband’s estate. John has responded promptly and handled everything that needs to be done. He also explained why certain rates have changed."

"I just recently needed to adjust my coverage due to traveling to school where I won’t be needing my car. John helped me through the process and he was plesant to talk to. He also showed interest in my school journey and that made me feel at home and like this company cares beyond the policy! It was quick and easy! Thanks so much State Farm!"